Frequently Asked Questions of Eternal Ware

What is the process?

The process begins with a consultation between Eternal Ware (EW) and you regarding your desires for creating a memorial for your loved one. The consultation may be done by phone, email, or in person. We will discuss a number of considerations: the amount of ash you would like utilized in creation of a memorial; the design choices you have for your memorial (custom by potter, size, price); the timing of the process (from order to delivery); and the terms and conditions of payment and shipping arrangements.


What are my options for potters or styles?

At the time of the initial consultation, we will show you the available options for your EW memorial. You may choose from the designs of our contracted potters. The gallery section of the website includes each of our potters and what they offer for EW memorials.


Can memorials be made using pet ashes?

Eternal Ware memorials are available for any loved one, pet or human. All of our potters can utilize pet ashes in their creations. Some potters specialize in memorials that may resemble or symbolize your dog, cat, or other pet in a smaller or more economical form.


How much ash do you use in a piece?

You decide the amount of ash you would like used; the amount can range from a small portion to the entire amount. Larger amounts of ash used would require a larger created piece due to the proportions needed in preparing the clay. Whatever amount you (or the funeral home or crematory) send to us, we will use for your memorial. In the event there are remains that are not able to be used, we will return them to you.


What do you do with the cremains?

Once we have received the cremains of your loved one , we assign a unique identification number and secure the ash. Because of the occasional inconsistency of the cremated remains, we may have to complete a process of refining the ash more completely so that your EW memorial will have the best quality for the creation process. Once we know which option you have chosen for the creation of your memorial, we will ship the cremains to your selected potter. The artist will unify your loved ones’ cremains into a beautiful and permanent piece of art.


How do I get the ash to you?

Once you have placed your order with EW, you can choose to send any amount of ash to us yourself, or you can have the crematory or funeral home send it to us. If you would like, we can send you a complimentary shipping container in which you place your ash, seal the container, and send to Eternal Ware via USPS or other shipping method. If you package the ash yourself, we suggest that you double-bag the desired amount in a zip-lock type bag, and place it, with a protective wrapping ,in a box approximately one and one half times larger than the bag containing the ashes.


How do I get information about my order?

We will confirm with you via email or phone when we receive your cremains, when we ship them to your selected potter, and when the potter ships the completed memorial to you. Our priority is to ensure that the integrity of your order is retained and we will complete multiple system checks throughout the process to achieve that.


How do I pay?

The payment terms are specified in the purchase agreement that will be thoroughly discussed with you at the time of your order. We require full pre-payment of the purchase price, including any applicable sales tax, payable at the time your order is accepted by Eternal Ware and when we have received your loved ones’ ash. We will accept payment by cash or check.


How long does it take?

The entire process, from the time we receive your ash to the time your memorial is delivered to you, is approximately 60-120 days.


How is shipping handled once my memorial is complete?

Shipping of your EW memorial will be direct to you from the artist. The cost of shipping is directly related to the size and weight of your memorial and will be included in your total cost.


Is there a guarantee on the work?

The artistic process is unique every time and as such cannot carry a guarantee. The process of unifying your loved ones’ ash with clay and the firing and glazing process may produce some unexpected results in the finished piece. In any case, your memorial will be as individual as your loved one, and will be a one-of-a-kind piece of art. Integrity is our highest priority.



Can I design my own piece?

You will have the opportunity to look through the options that we have available for pottery pieces. You may request to add a name and dates related to your loved one. There may be opportunities for other minor changes to a potter’s designs; these would be discussed at the time of your initial consultation with a final artistic decision to be made by the selected potter.


Who do I contact if I have any concerns regarding my memorial?

Eternal Ware contact information can be found on our website, www.eternalware.net. We will address any inquiries in a timely manner.

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